Privacy Policy

Last updated: 11 August 2026 — this is the single canonical copy, identical to the one shown in-app under Profile → Privacy Policy and at sign-up, and to the copy at /privacy.html.

Roomcy ("we", "our", "us") is a platform that connects room owners (landlords) with people looking to rent rooms (renters), accessible via our website and mobile app (collectively, the "Platform"). This Privacy Policy describes what we collect and how we use and protect it. We do not offer any product/service under this Platform outside India and your personal data is primarily stored and processed in India. By using the Platform, you agree to this Privacy Policy.

1. Information we collect

• Account details from your Google sign-in (name, email, profile photo), OR your phone number if you choose to sign in via Truecaller's verification service.
• Profile details you add (such as phone number and address).
• Room listings and booking requests you create.
• Booking / KYC details you provide for a booking — such as name, contact number, address, and only the last 4 digits of your ID for the owner to verify you. We do not store full ID (Aadhaar/PAN) numbers.
• Trust Profile details (your past rental record, behavior, and timeliness) if you choose to attach and share it with a landlord during a booking request.
• Payment / transaction details when you pay rent or deposit through our integrated payment gateway, and payment screenshots you upload as proof of an offline payment.
• Approximate location (only if you allow it) to show nearby rooms.
• Messages you send and receive in the app's in-app chat with an owner/renter, including any voice messages you record.
• Precise (GPS) location, captured automatically when you submit a booking request — used only to help the owner verify the request is genuine, and shown only to that booking's owner.
• Advertising identifiers (such as your device's Advertising ID) used by Google AdMob to show and measure ads.

2. How we use your information

• To create and manage your account, and show relevant rooms and enable bookings.
• To let the owner and renter of a booking contact each other, including via in-app chat.
• To let a renter pay rent/deposit to an owner's linked bank account through our payment gateway.
• To send you notifications about your bookings, requests, rent, and messages.
• To help verify that a booking request is genuine, using the request's captured location.
• To show ads that help keep the app free to use.

3. Sharing

• Your listing and contact details are shared with the OTHER party of a booking so you can coordinate.
• A booking's details, payment screenshots, and captured request location are visible only to that booking's owner and renter. Chat messages are visible only to the members of that conversation.
• We share the minimum necessary information with trusted service providers who help us run the app: Google (Firebase, Google Sign-In, AdMob advertising), Truecaller (optional phone-number verification), and secure third-party payment gateways (only for online payments). Each processes data under its own privacy policy.
• We do not sell your personal information, and we do not share it with anyone outside the parties and service providers listed above.

4. Security Precautions

Data is stored using Google Firebase. We do not store your credit/debit card numbers, CVV, or UPI PINs on our servers. Access is enforced by server-side security rules: only you (and the relevant owner/renter of a booking, or an admin) can read your booking details and payment proofs — other users cannot browse or download your data. Notifications and other sensitive actions require you to be signed in. However, no transmission over the internet is completely secure, and use of the Platform accepts the inherent risks of data transmission over the web.

5. Data Deletion and Retention

You can request account and data deletion at any time from within the app (Profile → Settings → Delete Account) or by writing to us — this removes your rooms, booking requests, and profile data. We retain data only as long as needed for the purpose it was collected, or as required by law, except where we must retain it to prevent fraud or abuse.

6. Your Rights

You may access, edit, and update your personal data directly through the Platform at any time.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. Continued use of the Platform after an update means you accept the revised policy.

Grievance Officer