Privacy Policy

Last updated: 17 October 2026 — this is the single canonical copy, identical to the one shown in-app under Profile → Privacy Policy and at sign-up, and to the copy at /privacy.html.

Roomcy ("we", "our", "us") is a platform that connects room owners (landlords) with people looking to rent rooms (renters), accessible via our website and mobile app (collectively, the "Platform"). This Privacy Policy describes what we collect and how we use and protect it. We do not offer any product/service under this Platform outside India and your personal data is primarily stored and processed in India. By using the Platform, you agree to this Privacy Policy.

1. Information we collect

• Account details from your Google sign-in (name, email, profile photo), OR your phone number if you choose to sign in via Truecaller's verification service.
• Profile details you add (such as phone number and address).
• Room listings and booking requests you create.
• Booking / KYC details you provide for a booking — such as name, contact number, address, and only the last 4 digits of your ID for the owner to verify you. We do not store full ID (Aadhaar/PAN) numbers.
• Trust Profile details (your past rental record, behavior, and timeliness) if you choose to attach and share it with a landlord during a booking request.
• Payment / transaction details when you pay rent or deposit through our integrated payment gateway, and payment screenshots you upload as proof of an offline payment.
• Approximate location (only if you allow it) to show nearby rooms.
• Messages you send and receive in the app's in-app chat with an owner/renter, including any voice messages you record.
• Precise (GPS) location, captured automatically when you submit a booking request — used only to help the owner verify the request is genuine, and shown only to that booking's owner.
• Advertising identifiers (such as your device's Advertising ID) used by Google AdMob to show and measure ads.
• Roomcy room-search requests: if you post a room requirement (area, budget, room type, move-in date, and any other needs you describe), we collect your name, mobile/WhatsApp number, and the details of that requirement so a Roomcy Agent can search for a room on your behalf.
• Roomcy Agent application and work data: if you apply to become a Roomcy Agent, we collect your name, mobile number, Gmail address, home address, the areas you can cover, your vehicle, your available times, and any past experience you share. Once approved, we also collect your UPI ID (to pay you for completed work) and your live GPS location, but only while you have actively started checking rooms for a specific renter's request ("on field") — this location is shown only to that one renter, for that request, and stops being shared the moment you stop or the request closes. When you stop, we keep a record of that trip (start and stop time, distance travelled and the route) for your own trip history and for calculating your work and payments.
• Rooms an Agent finds for you: when a Roomcy Agent finds a vacant room (from our existing listings or one they personally visit), we store that room's photos/video, rent, deposit, and location, plus the room owner's name and phone number as given to the Agent — collected so the Agent can confirm the room is genuinely vacant and share it with renters searching that area. An Agent is required to have the owner's consent before sharing a room's photos or contact number.
• Number Store (room owners' contact list): Roomcy Agents also keep a list of room owners they have spoken to — the owner's name, phone/WhatsApp number, area and address, the property's location, photos, the kinds of rooms and rents on offer, call outcomes and short notes — even when no room is vacant at that moment, so that our team can quickly find rooms for future renters. Owners of rooms already listed on Roomcy are added to this list from their own listing. An Agent must have the owner's permission before adding them.
• Feedback: when a room-search request is completed or closed, renters (and owners using the rent khata) can rate Roomcy as good, average or bad, and may add a short comment.
• Roomcy Pro: if you buy Roomcy Pro (a paid service to see more rooms for a request), we collect the payment details for that transaction and keep a record of your remaining credits.

2. How we use your information

• To create and manage your account, and show relevant rooms and enable bookings.
• To let the owner and renter of a booking contact each other, including via in-app chat.
• To let a renter pay rent/deposit to an owner's linked bank account through our payment gateway.
• To send you notifications about your bookings, requests, rent, and messages.
• To help verify that a booking request is genuine, using the request's captured location.
• To connect a room-search request with a Roomcy Agent, let the Agent send you rooms and chat with you in-app, and show you the Agent's live location while they are actively searching for your request.
• To review and approve Agent applications, assign room-search requests, and pay Agents for work completed via UPI.
• To process payment for Roomcy Pro and manage your room-credit balance.
• To keep the Number Store, so Roomcy Agents can call owners in the right area when a renter needs a room, and remind themselves to follow up.
• To improve our service from your feedback, and to show new users how earlier renters rated us.
• To show ads that help keep the app free to use.

3. Sharing

• Your listing and contact details are shared with the OTHER party of a booking so you can coordinate.
• A booking's details, payment screenshots, and captured request location are visible only to that booking's owner and renter. Chat messages are visible only to the members of that conversation.
• If you post a room-search request, your name and phone number are shared with the Roomcy Agent who takes up your request, and your live location is never collected for this feature (only the Agent's is). If a room an Agent sends you turns out to be genuinely available and you choose to proceed, the owner's name and phone number given to our Agent are shared with you in the chat.
• A Roomcy Agent's name and phone number are shown to the renter(s) whose request they take up, and their live location is shown only to that renter while the Agent is actively working on that request.
• Number Store details are visible only to Roomcy Agents and our admin team. Agents see phone numbers masked; a full number is revealed only when needed for their work, within a daily limit, and every reveal is logged. Number Store details are never shown to renters or other users.
• Feedback: individual ratings and comments are seen only by our admin team. Other users see only combined totals and an Agent's average rating. If you rate us "good" and choose to allow it, your comment may be shown to new users with only your first name and area.
• We share the minimum necessary information with trusted service providers who help us run the app: Google (Firebase, Google Sign-In, AdMob advertising), Truecaller (optional phone-number verification), and secure third-party payment gateways (only for online payments). Each processes data under its own privacy policy.
• We do not sell your personal information, and we do not share it with anyone outside the parties and service providers listed above.

4. Security Precautions

Data is stored using Google Firebase. We do not store your credit/debit card numbers, CVV, or UPI PINs on our servers. Access is enforced by server-side security rules: only you (and the relevant owner/renter of a booking, or an admin) can read your booking details and payment proofs — other users cannot browse or download your data. Notifications and other sensitive actions require you to be signed in. However, no transmission over the internet is completely secure, and use of the Platform accepts the inherent risks of data transmission over the web.

5. Data Deletion and Retention

You can request account and data deletion at any time from within the app (Profile → Settings → Delete Account) or by writing to us — this removes your rooms, booking requests, and profile data. A room owner whose details are in the Number Store can ask us to remove them at any time by writing to us. We retain data only as long as needed for the purpose it was collected, or as required by law, except where we must retain it to prevent fraud or abuse.

6. Your Rights

You may access, edit, and update your personal data directly through the Platform at any time.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. Continued use of the Platform after an update means you accept the revised policy.

Grievance Officer