Refund and Cancellation Policy

Roomcy is a technology platform that connects room owners (landlords) with people looking to rent rooms (renters), and lets a renter pay rent or deposit directly to the owner's own linked UPI ID / bank account using an integrated payment link (via secure third-party payment gateways or any UPI app). Roomcy is a facilitator only — it does not hold, collect, or act as a party to any rent transaction, and is not a marketplace selling physical products.

1. Booking requests

A booking request sent through the app is only a request. It can be cancelled or withdrawn by the renter at any time before the owner accepts it, at no cost. Once an owner accepts a booking, the rental agreement, move-in date, rent, and deposit are a matter directly between the owner and the renter — Roomcy is not a party to this agreement and does not guarantee any tenancy.

2. Online rent/deposit payments (UPI)

• When you pay rent or deposit through the app, the payment goes directly from your UPI app to the room owner's own UPI ID. Roomcy does not receive, hold, or route this money at any point.
• Because the payment is a direct UPI transfer between you and the owner, any refund of the rent/deposit amount itself is between you and the owner, the same as it would be for an offline/cash payment — Roomcy has no ability to reverse or refund a payment it never received.
• Failed or duplicate transactions (money debited from your account but not reflected, or charged twice) are a UPI/bank-level issue, not a Roomcy-level one. Please raise this directly with your UPI app or bank support — under NPCI's UPI dispute rules, failed transactions are auto-reversed within a few business days (usually 5-7 working days). Roomcy will assist by providing the transaction reference (UTR) from the app if needed.

3. Cancellations after payment

If you and the owner mutually agree to cancel a booking after a rent/deposit payment has already been made, the refund of that amount is arranged directly between you and the owner (since the money went to their account, not Roomcy's). We encourage both parties to communicate and settle this promptly and fairly.

4. Disputes

If an owner or renter behaves unfairly (e.g. a room is misrepresented, or a payment dispute isn't resolved between the two parties), you can report it to us using the in-app "Report" option or by emailing us below. We will review the report and may take action against the account (including removal from the platform), but Roomcy does not arbitrate the underlying rent/deposit dispute itself.

Contact Us

If you have any questions about this policy, please contact us at:

Email: roomcy.help@gmail.com

Phone: 7061765467