Delete Your Account
Last updated: 22 July 2026
You can permanently delete your Roomcy account and all associated personal data directly from within the app. This page explains how to do it, what data gets removed, how long it takes, and what your options are if you cannot access the app.
How to delete your account (in-app)
- Open the Roomcy app and sign in to the account you want to delete.
- Go to Profile → Settings (gear icon at the top-right of your profile).
- Scroll down and tap Delete Account.
- Read the confirmation message carefully, then tap Confirm Delete.
- Your account and data will be scheduled for permanent deletion immediately.
This action is permanent and cannot be undone. Once deleted, your listings, bookings, messages, and profile data cannot be recovered. Make sure you have settled any pending rent payments or active bookings before deleting.
What data gets deleted
- Your profile information (name, phone number, address, gender, profile photo, KYC details).
- All room listings you created as a landlord, including their photos and videos.
- Your booking requests (as a renter) and any booking approvals (as a landlord).
- Your digital rent ledger, payment history, and all receipts stored in the app.
- In-app chat messages (text and voice) sent and received on your account.
- Your Renter Trust Profile and any reviews you have received.
- Any roommate finder requests you created or responded to.
- Your saved/favourite rooms list and notification history.
What is NOT deleted
- Payment transaction records held by the third-party UPI payment gateway — these are outside Roomcy's control and governed by that gateway's own retention policy.
- Anonymised, aggregated analytics data that cannot identify you as an individual.
- Data we are required by law to retain for a limited period (e.g. for fraud prevention or dispute resolution).
How long does deletion take?
Account deletion is processed immediately upon confirmation. Your profile and listings are removed from public view right away. Residual data in backup systems is purged within 30 days in accordance with our standard backup rotation schedule.
Can't access the app? Request deletion by email
If you are unable to sign in to your account (for example, because you have lost access to your Google or Truecaller account used to sign up), you can request manual deletion by emailing us at roomcy.help@gmail.com with the subject line "Account Deletion Request". Please include:
- The name or phone number registered on your Roomcy account.
- The email address associated with your Google sign-in (if applicable).
- A brief description of why you cannot access the app to self-delete.
We will verify your identity and process the deletion within 3–5 business days, then send a confirmation to the email address you contact us from.
Withdrawing consent / data access requests
Under applicable Indian data protection law, you have the right to access, correct, and delete your personal data. To exercise any of these rights, contact us at roomcy.help@gmail.com. We aim to respond to all data requests within 3–4 working days.